Privacy Policy

1. Company Information

CreateStory.ai is owned and operated by:

2. Information We Collect

We collect information you give us directly, such as when you create an account, use the service, or contact support.

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  Personal Information: name, email address, payment information
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  Child Photos: images you upload to create personalized storybooks
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  Generated Content: the AI-created storybooks and illustrations
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  Usage Data: how you use the service
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  Device Information: IP address, browser type, device identifiers

3. How We Use Your Information

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  Create personalized storybooks featuring your child
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  Process payments and manage subscriptions
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  Provide support and respond to your questions
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  Improve the service
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  Send service updates and security notifications
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  Comply with legal obligations

4. Data Storage and Security

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  Data is encrypted in transit and at rest
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  Payments are processed through Stripe
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  Access is limited to authorized personnel
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  We review our security practices regularly

5. Data Retention

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  Account Information: as long as your account is active
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  Storybooks and Photos: retained while your subscription is active; after cancellation, up to 2 years
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  Payment Information: as long as tax and financial rules require
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  Usage Data: up to 2 years for service improvement

6. Information Sharing

We do not sell your personal information. We share it only as described below:

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  Service Providers: companies that help us operate the service, such as payment processing and cloud storage
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  Legal Requirements: when required by law or to protect our rights
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  Business Transfers: in connection with a merger, acquisition, or sale of assets

We never share your child's photos or generated storybooks with third parties for marketing or any other purpose.

7. Your Rights

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  Access: request a copy of your personal information
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  Correction: update inaccurate information
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  Deletion: request deletion of your personal information
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  Portability: receive your data in a portable format
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  Withdrawal: withdraw consent for processing

To exercise these rights, contact us at support@createstory.ai.

8. Children's Privacy

The service is for parents and guardians creating storybooks about their children. We do not knowingly collect personal information directly from children under 13. Parents and guardians are responsible for:

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  Consenting to their child's photo being used
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  Managing their account and their child's data
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  Requesting deletion of their child's information

9. International Data Transfers

Your information may be processed in countries other than your own. We apply safeguards to protect your data in line with applicable privacy laws.

10. Cookies and Tracking

We use cookies and similar technologies to:

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  Keep you logged in
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  Remember your preferences
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  Understand how the site is used
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  Provide security features

You can control cookies through your browser settings.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with a new "last updated" date.

12. Contact Us