Privacy Policy
How we protect and handle your personal information
Last updated: 6/14/2025
1. Company Information
CreateStory.ai is owned and operated by:
2. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
- •Personal Information: Name, email address, payment information
- •Child Photos: Images you upload to create personalized storybooks
- •Generated Content: AI-created storybooks and illustrations
- •Usage Data: Information about how you use our service
- •Device Information: IP address, browser type, device identifiers
3. How We Use Your Information
We use the information we collect to:
- •Create personalized storybooks featuring your child
- •Process payments and manage subscriptions
- •Provide customer support and respond to inquiries
- •Improve our AI models and service quality
- •Send important service updates and security notifications
- •Comply with legal obligations
4. Data Storage and Security
Cloudflare R2 Storage
We use Cloudflare R2 for storing child photos and generated storybooks. Cloudflare R2 provides enterprise-grade security with top-notch protection, including encryption at rest and in transit, robust access controls, and compliance with international security standards.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- •All data is encrypted both in transit and at rest
- •Secure payment processing through Stripe
- •Regular security audits and monitoring
- •Access controls and employee training on data protection
5. Data Retention
Subscription-Based Storage
All storybooks generated by you will be available for viewing and download as long as your subscription is active. If your subscription is deactivated, we will remove your data from our system after 60 days to give you time to reactivate if desired.
We retain your personal information for different periods depending on the type of data:
- •Account Information: As long as your account is active
- •Storybooks and Photos: As long as subscription is active, then 60 days grace period
- •Payment Information: As required by law and payment processors
- •Usage Data: Up to 2 years for service improvement
6. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:
- •Service Providers: Third-party companies that help us operate our service (e.g., payment processing, cloud storage)
- •Legal Requirements: When required by law or to protect our rights
- •Business Transfers: In connection with mergers, acquisitions, or asset sales
We never share your child's photos or generated storybooks with third parties for marketing or any other purposes.
7. Your Rights
You have the following rights regarding your personal information:
- •Access: Request a copy of your personal information
- •Correction: Update or correct inaccurate information
- •Deletion: Request deletion of your personal information
- •Portability: Receive your data in a portable format
- •Withdrawal: Withdraw consent for processing
To exercise these rights, please contact us at [email protected].
8. Children's Privacy
Our service is designed for parents and guardians to create storybooks featuring their children. We do not knowingly collect personal information directly from children under 13. Parents and guardians are responsible for:
- •Providing consent for their child's photo to be used
- •Managing their account and child's data
- •Requesting deletion of their child's information if desired
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
10. Cookies and Tracking
We use cookies and similar technologies to:
- •Maintain your login session
- •Remember your preferences
- •Analyze usage patterns to improve our service
- •Provide security features
You can control cookies through your browser settings.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: