Refund Policy

1. Overview

This Refund Policy explains when and how you can receive a refund for a CreateStory.ai subscription.

2. No Refunds After Story Generation

Our service generates personalized storybooks immediately after purchase. Once a story has been generated and delivered to you, no refund is available. Generating a story is the full delivery of the product.

3. Before a Story Is Generated

If you paid but no story has been generated for you, you may request a refund within 7 days of purchase. This covers cases such as:

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  A technical problem on our side that prevented story generation
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  A duplicate or mistaken charge for the same order

4. Subscription Cancellations

You may cancel your subscription at any time from your account settings or by contacting support. When you cancel:

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  You keep access until the end of the current billing period
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  You will not be charged again
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  We do not refund the remainder of the current billing period

5. How to Request a Refund

1. Email support@createstory.ai with the subject "Refund Request"
2. Include your account email address
3. Include the date of purchase
4. Explain the reason for your request

6. Refund Processing

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  Approved refunds go back to the original payment method
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  They typically appear within 5 to 10 business days, depending on your bank or card issuer
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  You will get an email confirmation when the refund is processed

7. Limitations

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  No refunds once a story has been generated, except for duplicate charges
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  If you initiate a chargeback with your payment provider without first contacting us, we may suspend or terminate your account
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  We may update this policy at any time; changes take effect when posted here

8. Contact Us

Questions about this policy? Contact us at support@createstory.ai.