Refund Policy

1. Overview

This Refund Policy outlines when and how you can receive a refund for your purchase of services from CreateStory.ai. We value your satisfaction and strive to provide the best possible service. However, we understand that in certain situations, a refund may be appropriate.

2. Subscription Refunds

CreateStory.ai offers subscription-based services. The following are our policies regarding refunds for subscription payments:

2.1 14-Day Satisfaction Guarantee

If you are a new subscriber and are not satisfied with our service within the first 14 days of your initial subscription purchase, you may request a full refund. To be eligible, you must:

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  Contact our support team at [email protected] within 14 days of your initial subscription purchase
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  Provide a brief explanation of why the service did not meet your expectations
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  Have not generated more than 3 stories during this period

2.2 Subscription Cancellations

You may cancel your subscription at any time through your account settings or by contacting support. When you cancel:

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  You will continue to have access to the service until the end of your current billing period
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  You will not be charged for future billing periods
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  No refunds are provided for the remainder of the current billing period

3. Technical Issues

If you experience significant technical issues that prevent you from using our service as described, and our support team is unable to resolve these issues within a reasonable period, you may be eligible for a partial or full refund, determined on a case-by-case basis.

4. Exceptional Circumstances

We understand that exceptional circumstances may arise. If you believe you have a unique situation that warrants a refund outside of our standard policy, please contact our support team, and we will review your case individually.

5. How to Request a Refund

To request a refund, please:

1. Email [email protected] with the subject line "Refund Request"
2. Include your account email address
3. Provide the date of purchase
4. Explain the reason for your refund request
5. Include any relevant details or documentation that supports your request

6. Refund Processing

Once a refund is approved:

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  The refund will be processed to the original payment method used for the purchase
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  Processing time typically takes 5-10 business days, depending on your payment provider
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  You will receive an email confirmation when the refund has been processed

7. Limitations

Please note the following limitations to our refund policy:

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  Refunds are not available for partial use of a billing period (except as outlined in the 14-day satisfaction guarantee)
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  We reserve the right to deny refund requests that do not comply with this policy
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  We may modify this refund policy at any time, with changes effective upon posting to our website

8. Contact Us

If you have any questions about our Refund Policy, please contact us at [email protected].